Not enough memory error

[Suzanne]

One of our users is getting the following message when attempting to attach a
file to a message from 'My Recent Documents':

Not enough memory available to complete the operation. Close other programs
to make more memory available, and then try again.

1. The error message will not close on 'OK'; the user has to go to Task
Manager; when she ends the e-mail message task, Outlook also closes.
2. There are no other programs open.
3. She can attach a file by going to the source folder.
4. She can open a document in Word from the 'My Recent Files' list.
5. We have adjusted the memory (Control Panel, System, Performance) to the
recommended setting and successfully performed a check disk.

I'm wondering if there is something buried (unseen) in 'My Recent Files'
that is too big for Outlook to handle but I can't find a method to clear the
list (no... going to the Start Menu, advanced options, clear list doesn't do
it). Or could this be an indexing problem? Or... (I'm out of ideas).

I found instructions to clear the 'My Recent Documents' list in Word via
regedit, but am inclined to think that clearing the Word listing will not
clear the Office listing, and I don't think its talking about the same list.

I realize that this is little more than an annoyance since she can attach
files from the source folder, however, there may be some underlying issue(s)
that will show up unexpectedly in Outlook or some other application. Any
suggestions?

Thanks.

 

[Roady [MVP]]

Does this apply to any files in the My Recent Documents list or just a
specific one?
Do other users experience the same issue?
Which version of Outlook and Windows are you using?

 

[Suzanne]

Outlook 2007 (MS Office Professional Plus w/SP 1 MSO)
Office XP Professional w/SP 3

When the 'My Recent Files' is selected on our admin's PC (from the files
window after selecting 'Attach File'), the error immediately pops up.

The user logged onto my PC and had no problem accessing/attaching a file to
a message from 'My Recent Documents' (I routinely select files to open and/or
attach from 'My Recent Files'). We both have identical PCs (Dell Optiplex
755 PCs) and operating systems.

 

[Suzanne]

Never mind... this issue was resolved.

1. From Control Panel, Administrative Tools, Computer Management,
Properties, Advanced, Performance Settings: the virtual memory setting was
changed to System Managed Size.

2. From the user Documents and Settings, Application Data, Microsoft,
Office: the Recent folder was renamed Recentbak.

3. The PC was restarted; the user created and saved a new (test) Word
document; she then opened Outlook, New Message. She selected Attach File and
successfully opened, selected, and attached the test Word document to the
message from My Recent Documents.

Thanks to anyone look at this issue.