Opening files

[LJM]

For the past two months I have run across an issue that I
can't seem to find a solution.

When I open Publisher files (not all but some; especially
when opening a file from Publisher when it's up and
running, though that's not the only time) I get an error
report that certain fonts that are embedded in the file
are not found. The fonts are almost always were not used
in the program and they ARE in my ...windows/fonts/
folder. When I click OK, it tells me an error has occured
and Publisher will need to be shut down.

What can I do to resolve this problem? I'm frustrated.
Thanks in advance.

LJM

 

[Mary Sauer]

What version Publisher? I don't know if these articles will help, Do you have all the
Office updates?
You receive a font cannot be loaded error message when you open a file that has many
fonts in Publisher 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;828375&Product=pub
PUB2000: Some Fonts in the Font List May Not be Used in the Publication
http://support.microsoft.com/default.aspx?scid=kb;en-us;218639&Product=pub
PUB2000: You Cannot Automatically Substitute All Instances of a Font
http://support.microsoft.com/default.aspx?scid=kb;en-us;302941&Product=pub

 

[Guest]

I'm operating in Publisher 2000. I think I have all the
updates, but how can I find out? Thanks

 

[John Inzer]

I'm operating in Publisher 2000. I think I have all the
updates, but how can I find out? Thanks

=====================================
Clicking the "Check For Updates" button at the
following site will scan your computer to determine
which updates you need. (Sorry but I am not certain
if it works for the 2000 version)

Anyway, you can still click the "Downloads for
Office 2000" option and find the available updates.

http://office.microsoft.com/OfficeUpdate/default.aspx

 

[Guest]

OK. I've installed all the updates. Tried to open a
Publisher File and got the message, "The font information
below shows what fonts are imbedded in your publication or
are unavailable." In the list is "Font Name: Wilke Roman;
Font type: printer; Status: unavailable". I choose OK. I
get an error message, "Microsoft Publisher 2000 Version
6.0 has encountered a problem and needs to close. We are
forry for the inconvenience." It then tells me that I can
send an error report to Microsoft, insuring me that all
information sent will be confidential and anonymous. I
choose "Send Error Report" and Publisher closes.

What now? Thanks.

LJM

 

[JoAnn Paules]

Wilke Roman font is available for purchase thru several sites. That may be
the way to go.

 

[LJM]

I already have it installed. In the past, I've unistalled
it and then reinstalled it and either it will still ask
for it or it will ask for another font. I've tried
repairing Publisher through program manager's "Add &
Remove Programs" and still have the same problem.

Any other suggestions?

LJM

-----Original Message-----
Wilke Roman font is available for purchase thru several sites. That may be
the way to go.

--
JoAnn Paules
MVP Microsoft [Publisher]

OK. I've installed all the updates. Tried to open a
Publisher File and got the message, "The font information
below shows what fonts are imbedded in your publication or
are unavailable." In the list is "Font Name: Wilke Roman;
Font type: printer; Status: unavailable". I choose OK. I
get an error message, "Microsoft Publisher 2000 Version
6.0 has encountered a problem and needs to close. We are
forry for the inconvenience." It then tells me that I can
send an error report to Microsoft, insuring me that all
information sent will be confidential and anonymous. I
choose "Send Error Report" and Publisher closes.

What now? Thanks.

LJM

---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
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.

 

[Mary Sauer]

Try this in safe mode. If Publisher opens okay and the error message is absent, you
may need to update your printer or graphics driver or both.

 

[Guest]

OK,

I started the computer in safe mode. I'm operating in
Windows XP Professional. I went to open Publisher and got
an error message: "Windows is low on memorry, or your hard
disk is full. Try closing other programs and freeing some
space on your hard disk before starting Publisher." I
can't even open Publisher in safe mode. This is absolutely
crazy. I've got 60 GB free space on my hard drive. Can't
be that. I hit control, alt, delete and there's nothing
listed in the files running in safe mode. What goes?!?

 

[JoAnn Paules]

Are you running Norton AV?

 

[LJM]

No. I'm running AVG, as I have for the last three years.
I've never run across this kind of problem before. I just
tried installing Publisher 2002. It doesn't tell me
anything about the font, just that it encountered an error
and it shuts down.

I'm about fed up with Microsoft. It's been over a week
that I've had to deal with email assistance. Why don't
they stand behind their product?

-----Original Message-----
Are you running Norton AV?

--
JoAnn Paules
MVP Microsoft [Publisher]

OK,

I started the computer in safe mode. I'm operating in
Windows XP Professional. I went to open Publisher and got
an error message: "Windows is low on memorry, or your hard
disk is full. Try closing other programs and freeing some
space on your hard disk before starting Publisher." I
can't even open Publisher in safe mode. This is absolutely
crazy. I've got 60 GB free space on my hard drive. Can't
be that. I hit control, alt, delete and there's nothing
listed in the files running in safe mode. What goes?!?

publication
or

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.

 

[JoAnn Paules]

Out of curiosity, can you send the file to me? If so, send it to jl dot
paules at gmail dot com.

As for support, MS does offer it - for a fee. I believe you'll find that
most software companies do the same thing This service is free and that's a
very good price.

--
JoAnn Paules
MVP Microsoft [Publisher]

No. I'm running AVG, as I have for the last three years.
I've never run across this kind of problem before. I just
tried installing Publisher 2002. It doesn't tell me
anything about the font, just that it encountered an error
and it shuts down.

I'm about fed up with Microsoft. It's been over a week
that I've had to deal with email assistance. Why don't
they stand behind their product?

-----Original Message-----
Are you running Norton AV?

--
JoAnn Paules
MVP Microsoft [Publisher]

OK,

I started the computer in safe mode. I'm operating in
Windows XP Professional. I went to open Publisher and got
an error message: "Windows is low on memorry, or your hard
disk is full. Try closing other programs and freeing some
space on your hard disk before starting Publisher." I
can't even open Publisher in safe mode. This is absolutely
crazy. I've got 60 GB free space on my hard drive. Can't
be that. I hit control, alt, delete and there's nothing
listed in the files running in safe mode. What goes?!?


-----Original Message-----
Try this in safe mode. If Publisher opens okay and the
error message is absent, you
may need to update your printer or graphics driver or
both.

--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.msauer.mvps.org/
news://msnews.microsoft.com
OK. I've installed all the updates. Tried to open a
Publisher File and got the message, "The font
information
below shows what fonts are imbedded in your publication
or
are unavailable." In the list is "Font Name: Wilke
Roman;
Font type: printer; Status: unavailable". I choose OK. I
get an error message, "Microsoft Publisher 2000 Version
6.0 has encountered a problem and needs to close. We are
forry for the inconvenience." It then tells me that I
can
send an error report to Microsoft, insuring me that all
information sent will be confidential and anonymous. I
choose "Send Error Report" and Publisher closes.

What now? Thanks.

LJM
-----Original Message-----
(e-mail address removed) wrote:
I'm operating in Publisher 2000. I think I have all
the
updates, but how can I find out? Thanks
=====================================
Clicking the "Check For Updates" button at the
following site will scan your computer to determine
which updates you need. (Sorry but I am not certain
if it works for the 2000 version)

Anyway, you can still click the "Downloads for
Office 2000" option and find the available updates.

http://office.microsoft.com/OfficeUpdate/default.aspx

--

John Inzer
return e-mail disabled



.



.

---
Outgoing mail is certified Virus Free.
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Version: 6.0.766 / Virus Database: 513 - Release Date: 9/17/2004


.

 

[LJM]

Sure I can. It's not just one file, though. Many of them
do the same thing.

-----Original Message-----
Out of curiosity, can you send the file to me? If so, send it to jl dot
paules at gmail dot com.

As for support, MS does offer it - for a fee. I believe you'll find that
most software companies do the same thing This service is free and that's a
very good price.

--
JoAnn Paules
MVP Microsoft [Publisher]

No. I'm running AVG, as I have for the last three years.
I've never run across this kind of problem before. I just
tried installing Publisher 2002. It doesn't tell me
anything about the font, just that it encountered an error
and it shuts down.

I'm about fed up with Microsoft. It's been over a week
that I've had to deal with email assistance. Why don't
they stand behind their product?

-----Original Message-----
Are you running Norton AV?

--
JoAnn Paules
MVP Microsoft [Publisher]



OK,

I started the computer in safe mode. I'm operating in
Windows XP Professional. I went to open Publisher and got
an error message: "Windows is low on memorry, or your hard
disk is full. Try closing other programs and freeing some
space on your hard disk before starting Publisher." I
can't even open Publisher in safe mode. This is absolutely
crazy. I've got 60 GB free space on my hard drive. Can't
be that. I hit control, alt, delete and there's nothing
listed in the files running in safe mode. What goes?!?


-----Original Message-----
Try this in safe mode. If Publisher opens okay and the
error message is absent, you
may need to update your printer or graphics driver or
both.

--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.msauer.mvps.org/
news://msnews.microsoft.com
OK. I've installed all the updates. Tried to open a
Publisher File and got the message, "The font
information
below shows what fonts are imbedded in your publication
or
are unavailable." In the list is "Font Name: Wilke
Roman;
Font type: printer; Status: unavailable". I choose OK. I
get an error message, "Microsoft Publisher 2000 Version
6.0 has encountered a problem and needs to close. We are
forry for the inconvenience." It then tells me that I
can
send an error report to Microsoft, insuring me that all
information sent will be confidential and anonymous. I
choose "Send Error Report" and Publisher closes.

What now? Thanks.

LJM
-----Original Message-----
(e-mail address removed) wrote:
I'm operating in Publisher 2000. I think I have all
the
updates, but how can I find out? Thanks
=====================================
Clicking the "Check For Updates" button at the
following site will scan your computer to determine
which updates you need. (Sorry but I am not certain
if it works for the 2000 version)

Anyway, you can still click the "Downloads for
Office 2000" option and find the available updates.

http://office.microsoft.com/OfficeUpdate/default.asp x

--

John Inzer
return e-mail disabled



.



.



---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.766 / Virus Database: 513 - Release Date: 9/17/2004


.

---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
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.

 

[JoAnn Paules]

The file he sent me opens just fine on my system. Any one else have any
ideas on what he can try?

--
JoAnn Paules
MVP Microsoft [Publisher]

Sure I can. It's not just one file, though. Many of them
do the same thing.

-----Original Message-----
Out of curiosity, can you send the file to me? If so, send it to jl dot
paules at gmail dot com.

As for support, MS does offer it - for a fee. I believe you'll find that
most software companies do the same thing This service is free and that's a
very good price.

--
JoAnn Paules
MVP Microsoft [Publisher]

No. I'm running AVG, as I have for the last three years.
I've never run across this kind of problem before. I just
tried installing Publisher 2002. It doesn't tell me
anything about the font, just that it encountered an error
and it shuts down.

I'm about fed up with Microsoft. It's been over a week
that I've had to deal with email assistance. Why don't
they stand behind their product?

-----Original Message-----
Are you running Norton AV?

--
JoAnn Paules
MVP Microsoft [Publisher]



OK,

I started the computer in safe mode. I'm operating in
Windows XP Professional. I went to open Publisher and
got
an error message: "Windows is low on memorry, or your
hard
disk is full. Try closing other programs and freeing
some
space on your hard disk before starting Publisher." I
can't even open Publisher in safe mode. This is
absolutely
crazy. I've got 60 GB free space on my hard drive. Can't
be that. I hit control, alt, delete and there's nothing
listed in the files running in safe mode. What goes?!?


-----Original Message-----
Try this in safe mode. If Publisher opens okay and the
error message is absent, you
may need to update your printer or graphics driver or
both.

--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.msauer.mvps.org/
news://msnews.microsoft.com
OK. I've installed all the updates. Tried to open a
Publisher File and got the message, "The font
information
below shows what fonts are imbedded in your
publication
or
are unavailable." In the list is "Font Name: Wilke
Roman;
Font type: printer; Status: unavailable". I choose
OK. I
get an error message, "Microsoft Publisher 2000
Version
6.0 has encountered a problem and needs to close. We
are
forry for the inconvenience." It then tells me that I
can
send an error report to Microsoft, insuring me that
all
information sent will be confidential and anonymous. I
choose "Send Error Report" and Publisher closes.

What now? Thanks.

LJM
-----Original Message-----
(e-mail address removed) wrote:
I'm operating in Publisher 2000. I think I have all
the
updates, but how can I find out? Thanks
=====================================
Clicking the "Check For Updates" button at the
following site will scan your computer to determine
which updates you need. (Sorry but I am not certain
if it works for the 2000 version)

Anyway, you can still click the "Downloads for
Office 2000" option and find the available updates.

http://office.microsoft.com/OfficeUpdate/default.asp x

--

John Inzer
return e-mail disabled



.



.



---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.766 / Virus Database: 513 - Release Date:
9/17/2004


.

---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.766 / Virus Database: 513 - Release Date: 9/17/2004


.

 

[Mary Sauer]

He needs to update his drivers... If you can open the files, then it is his system
that is failing not Publisher..

--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.msauer.mvps.org/
news://msnews.microsoft.com

The file he sent me opens just fine on my system. Any one else have any ideas on
what he can try?

--
JoAnn Paules
MVP Microsoft [Publisher]

Sure I can. It's not just one file, though. Many of them
do the same thing.

-----Original Message-----
Out of curiosity, can you send the file to me? If so, send it to jl dot
paules at gmail dot com.

As for support, MS does offer it - for a fee. I believe you'll find that
most software companies do the same thing This service is free and that's a
very good price.

--
JoAnn Paules
MVP Microsoft [Publisher]



No. I'm running AVG, as I have for the last three years.
I've never run across this kind of problem before. I just
tried installing Publisher 2002. It doesn't tell me
anything about the font, just that it encountered an error
and it shuts down.

I'm about fed up with Microsoft. It's been over a week
that I've had to deal with email assistance. Why don't
they stand behind their product?

-----Original Message-----
Are you running Norton AV?

--
JoAnn Paules
MVP Microsoft [Publisher]



OK,

I started the computer in safe mode. I'm operating in
Windows XP Professional. I went to open Publisher and
got
an error message: "Windows is low on memorry, or your
hard
disk is full. Try closing other programs and freeing
some
space on your hard disk before starting Publisher." I
can't even open Publisher in safe mode. This is
absolutely
crazy. I've got 60 GB free space on my hard drive. Can't
be that. I hit control, alt, delete and there's nothing
listed in the files running in safe mode. What goes?!?


-----Original Message-----
Try this in safe mode. If Publisher opens okay and the
error message is absent, you
may need to update your printer or graphics driver or
both.

--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.msauer.mvps.org/
news://msnews.microsoft.com
OK. I've installed all the updates. Tried to open a
Publisher File and got the message, "The font
information
below shows what fonts are imbedded in your
publication
or
are unavailable." In the list is "Font Name: Wilke
Roman;
Font type: printer; Status: unavailable". I choose
OK. I
get an error message, "Microsoft Publisher 2000
Version
6.0 has encountered a problem and needs to close. We
are
forry for the inconvenience." It then tells me that I
can
send an error report to Microsoft, insuring me that
all
information sent will be confidential and anonymous. I
choose "Send Error Report" and Publisher closes.

What now? Thanks.

LJM
-----Original Message-----
(e-mail address removed) wrote:
I'm operating in Publisher 2000. I think I have all
the
updates, but how can I find out? Thanks
=====================================
Clicking the "Check For Updates" button at the
following site will scan your computer to determine
which updates you need. (Sorry but I am not certain
if it works for the 2000 version)

Anyway, you can still click the "Downloads for
Office 2000" option and find the available updates.

http://office.microsoft.com/OfficeUpdate/default.asp x

--

John Inzer
return e-mail disabled



.



.



---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.766 / Virus Database: 513 - Release Date:
9/17/2004


.



---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.766 / Virus Database: 513 - Release Date: 9/17/2004


.

 

[JoAnn Paules]

I figured that much when it just popped open on my system.

--
JoAnn Paules
MVP Microsoft [Publisher]

He needs to update his drivers... If you can open the files, then it is
his system that is failing not Publisher..

--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.msauer.mvps.org/
news://msnews.microsoft.com

The file he sent me opens just fine on my system. Any one else have any
ideas on what he can try?

--
JoAnn Paules
MVP Microsoft [Publisher]

Sure I can. It's not just one file, though. Many of them
do the same thing.

-----Original Message-----
Out of curiosity, can you send the file to me? If so,
send it to jl dot
paules at gmail dot com.

As for support, MS does offer it - for a fee. I believe
you'll find that
most software companies do the same thing This service is
free and that's a
very good price.

--
JoAnn Paules
MVP Microsoft [Publisher]



message
No. I'm running AVG, as I have for the last three years.
I've never run across this kind of problem before. I
just
tried installing Publisher 2002. It doesn't tell me
anything about the font, just that it encountered an
error
and it shuts down.

I'm about fed up with Microsoft. It's been over a week
that I've had to deal with email assistance. Why don't
they stand behind their product?

-----Original Message-----
Are you running Norton AV?

--
JoAnn Paules
MVP Microsoft [Publisher]



OK,

I started the computer in safe mode. I'm operating in
Windows XP Professional. I went to open Publisher and
got
an error message: "Windows is low on memorry, or your
hard
disk is full. Try closing other programs and freeing
some
space on your hard disk before starting Publisher." I
can't even open Publisher in safe mode. This is
absolutely
crazy. I've got 60 GB free space on my hard drive.
Can't
be that. I hit control, alt, delete and there's
nothing
listed in the files running in safe mode. What goes?!?


-----Original Message-----
Try this in safe mode. If Publisher opens okay and the
error message is absent, you
may need to update your printer or graphics driver or
both.

--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.msauer.mvps.org/
news://msnews.microsoft.com
OK. I've installed all the updates. Tried to open a
Publisher File and got the message, "The font
information
below shows what fonts are imbedded in your
publication
or
are unavailable." In the list is "Font Name: Wilke
Roman;
Font type: printer; Status: unavailable". I choose
OK. I
get an error message, "Microsoft Publisher 2000
Version
6.0 has encountered a problem and needs to close. We
are
forry for the inconvenience." It then tells me that
I
can
send an error report to Microsoft, insuring me that
all
information sent will be confidential and
anonymous. I
choose "Send Error Report" and Publisher closes.

What now? Thanks.

LJM
-----Original Message-----
(e-mail address removed) wrote:
I'm operating in Publisher 2000. I think I have
all
the
updates, but how can I find out? Thanks
=====================================
Clicking the "Check For Updates" button at the
following site will scan your computer to determine
which updates you need. (Sorry but I am not certain
if it works for the 2000 version)

Anyway, you can still click the "Downloads for
Office 2000" option and find the available updates.

http://office.microsoft.com/OfficeUpdate/default.asp
x

--

John Inzer
return e-mail disabled



.



.



---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system
(http://www.grisoft.com).
Version: 6.0.766 / Virus Database: 513 - Release Date:
9/17/2004


.



---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.766 / Virus Database: 513 - Release Date:
9/17/2004


.

 

[LJM]

OK, so how do I update the drivers on the system. I've
been to Microsoft's website and updated everything for
Windows XP. I'm not able to open files that I created just
last week. I appreciate your help.

LJM

-----Original Message-----
I figured that much when it just popped open on my system.

--
JoAnn Paules
MVP Microsoft [Publisher]

He needs to update his drivers... If you can open the files, then it is
his system that is failing not Publisher..

--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.msauer.mvps.org/
news://msnews.microsoft.com

The file he sent me opens just fine on my system. Any one else have any
ideas on what he can try?

--
JoAnn Paules
MVP Microsoft [Publisher]



Sure I can. It's not just one file, though. Many of them
do the same thing.

-----Original Message-----
Out of curiosity, can you send the file to me? If so,
send it to jl dot
paules at gmail dot com.

As for support, MS does offer it - for a fee. I believe
you'll find that
most software companies do the same thing This service is
free and that's a
very good price.

--
JoAnn Paules
MVP Microsoft [Publisher]



message
No. I'm running AVG, as I have for the last three years.
I've never run across this kind of problem before. I
just
tried installing Publisher 2002. It doesn't tell me
anything about the font, just that it encountered an
error
and it shuts down.

I'm about fed up with Microsoft. It's been over a week
that I've had to deal with email assistance. Why don't
they stand behind their product?

-----Original Message-----
Are you running Norton AV?

--
JoAnn Paules
MVP Microsoft [Publisher]



OK,

I started the computer in safe mode. I'm operating in
Windows XP Professional. I went to open Publisher and
got
an error message: "Windows is low on memorry, or your
hard
disk is full. Try closing other programs and freeing
some
space on your hard disk before starting Publisher." I
can't even open Publisher in safe mode. This is
absolutely
crazy. I've got 60 GB free space on my hard drive.
Can't
be that. I hit control, alt, delete and there's
nothing
listed in the files running in safe mode. What goes?!?


-----Original Message-----
Try this in safe mode. If Publisher opens okay and the
error message is absent, you
may need to update your printer or graphics driver or
both.

--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.msauer.mvps.org/
news://msnews.microsoft.com
OK. I've installed all the updates. Tried to open a
Publisher File and got the message, "The font
information
below shows what fonts are imbedded in your
publication
or
are unavailable." In the list is "Font Name: Wilke
Roman;
Font type: printer; Status: unavailable". I choose
OK. I
get an error message, "Microsoft Publisher 2000
Version
6.0 has encountered a problem and needs to close. We
are
forry for the inconvenience." It then tells me that
I
can
send an error report to Microsoft, insuring me that
all
information sent will be confidential and
anonymous. I
choose "Send Error Report" and Publisher closes.

What now? Thanks.

LJM
-----Original Message-----
(e-mail address removed) wrote:
I'm operating in Publisher 2000. I think I have
all
the
updates, but how can I find out? Thanks
=====================================
Clicking the "Check For Updates" button at the
following site will scan your computer to determine
which updates you need. (Sorry but I am not certain
if it works for the 2000 version)

Anyway, you can still click the "Downloads for
Office 2000" option and find the available updates.

http://office.microsoft.com/OfficeUpdate/default ..asp
x

--

John Inzer
return e-mail disabled



.



.



---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system
(http://www.grisoft.com).
Version: 6.0.766 / Virus Database: 513 - Release Date:
9/17/2004


.



---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.766 / Virus Database: 513 - Release Date:
9/17/2004


.

---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.766 / Virus Database: 513 - Release Date: 9/17/2004


.

 

[LJM]

Also, what drivers need to be updated? Thanks.

-----Original Message-----
He needs to update his drivers... If you can open the files, then it is his system
that is failing not Publisher..

--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.msauer.mvps.org/
news://msnews.microsoft.com

The file he sent me opens just fine on my system. Any one else have any ideas on
what he can try?

--
JoAnn Paules
MVP Microsoft [Publisher]

Sure I can. It's not just one file, though. Many of them
do the same thing.

-----Original Message-----
Out of curiosity, can you send the file to me? If so,
send it to jl dot
paules at gmail dot com.

As for support, MS does offer it - for a fee. I believe
you'll find that
most software companies do the same thing This service is
free and that's a
very good price.

--
JoAnn Paules
MVP Microsoft [Publisher]



message
No. I'm running AVG, as I have for the last three years.
I've never run across this kind of problem before. I
just
tried installing Publisher 2002. It doesn't tell me
anything about the font, just that it encountered an
error
and it shuts down.

I'm about fed up with Microsoft. It's been over a week
that I've had to deal with email assistance. Why don't
they stand behind their product?

-----Original Message-----
Are you running Norton AV?

--
JoAnn Paules
MVP Microsoft [Publisher]



OK,

I started the computer in safe mode. I'm operating in
Windows XP Professional. I went to open Publisher and
got
an error message: "Windows is low on memorry, or your
hard
disk is full. Try closing other programs and freeing
some
space on your hard disk before starting Publisher." I
can't even open Publisher in safe mode. This is
absolutely
crazy. I've got 60 GB free space on my hard drive.
Can't
be that. I hit control, alt, delete and there's
nothing
listed in the files running in safe mode. What goes?!?


-----Original Message-----
Try this in safe mode. If Publisher opens okay and the
error message is absent, you
may need to update your printer or graphics driver or
both.

--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.msauer.mvps.org/
news://msnews.microsoft.com
OK. I've installed all the updates. Tried to open a
Publisher File and got the message, "The font
information
below shows what fonts are imbedded in your
publication
or
are unavailable." In the list is "Font Name: Wilke
Roman;
Font type: printer; Status: unavailable". I choose
OK. I
get an error message, "Microsoft Publisher 2000
Version
6.0 has encountered a problem and needs to close. We
are
forry for the inconvenience." It then tells me that
I
can
send an error report to Microsoft, insuring me that
all
information sent will be confidential and
anonymous. I
choose "Send Error Report" and Publisher closes.

What now? Thanks.

LJM
-----Original Message-----
(e-mail address removed) wrote:
I'm operating in Publisher 2000. I think I have
all
the
updates, but how can I find out? Thanks
=====================================
Clicking the "Check For Updates" button at the
following site will scan your computer to determine
which updates you need. (Sorry but I am not certain
if it works for the 2000 version)

Anyway, you can still click the "Downloads for
Office 2000" option and find the available updates.

http://office.microsoft.com/OfficeUpdate/default. asp
x

--

John Inzer
return e-mail disabled



.



.



---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system
(http://www.grisoft.com).
Version: 6.0.766 / Virus Database: 513 - Release Date:
9/17/2004


.



---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.766 / Virus Database: 513 - Release Date:
9/17/2004


.

.

 

[Mary Sauer]

Go to the manufacturer's web site, not Microsoft. Update your video driver and the
printer driver.


--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.msauer.mvps.org/
news://msnews.microsoft.com

Also, what drivers need to be updated? Thanks.

-----Original Message-----
He needs to update his drivers... If you can open the files, then it is his system
that is failing not Publisher..

--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.msauer.mvps.org/
news://msnews.microsoft.com

The file he sent me opens just fine on my system. Any one else have any ideas on
what he can try?

--
JoAnn Paules
MVP Microsoft [Publisher]



Sure I can. It's not just one file, though. Many of them
do the same thing.

-----Original Message-----
Out of curiosity, can you send the file to me? If so,
send it to jl dot
paules at gmail dot com.

As for support, MS does offer it - for a fee. I believe
you'll find that
most software companies do the same thing This service is
free and that's a
very good price.

--
JoAnn Paules
MVP Microsoft [Publisher]



message
No. I'm running AVG, as I have for the last three years.
I've never run across this kind of problem before. I
just
tried installing Publisher 2002. It doesn't tell me
anything about the font, just that it encountered an
error
and it shuts down.

I'm about fed up with Microsoft. It's been over a week
that I've had to deal with email assistance. Why don't
they stand behind their product?

-----Original Message-----
Are you running Norton AV?

--
JoAnn Paules
MVP Microsoft [Publisher]



OK,

I started the computer in safe mode. I'm operating in
Windows XP Professional. I went to open Publisher and
got
an error message: "Windows is low on memorry, or your
hard
disk is full. Try closing other programs and freeing
some
space on your hard disk before starting Publisher." I
can't even open Publisher in safe mode. This is
absolutely
crazy. I've got 60 GB free space on my hard drive.
Can't
be that. I hit control, alt, delete and there's
nothing
listed in the files running in safe mode. What goes?!?


-----Original Message-----
Try this in safe mode. If Publisher opens okay and the
error message is absent, you
may need to update your printer or graphics driver or
both.

--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.msauer.mvps.org/
news://msnews.microsoft.com
OK. I've installed all the updates. Tried to open a
Publisher File and got the message, "The font
information
below shows what fonts are imbedded in your
publication
or
are unavailable." In the list is "Font Name: Wilke
Roman;
Font type: printer; Status: unavailable". I choose
OK. I
get an error message, "Microsoft Publisher 2000
Version
6.0 has encountered a problem and needs to close. We
are
forry for the inconvenience." It then tells me that
I
can
send an error report to Microsoft, insuring me that
all
information sent will be confidential and
anonymous. I
choose "Send Error Report" and Publisher closes.

What now? Thanks.

LJM
-----Original Message-----
(e-mail address removed) wrote:
I'm operating in Publisher 2000. I think I have
all
the
updates, but how can I find out? Thanks
=====================================
Clicking the "Check For Updates" button at the
following site will scan your computer to determine
which updates you need. (Sorry but I am not certain
if it works for the 2000 version)

Anyway, you can still click the "Downloads for
Office 2000" option and find the available updates.

http://office.microsoft.com/OfficeUpdate/default. asp
x

--

John Inzer
return e-mail disabled



.



.



---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system
(http://www.grisoft.com).
Version: 6.0.766 / Virus Database: 513 - Release Date:
9/17/2004


.



---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.766 / Virus Database: 513 - Release Date:
9/17/2004


.

.

 

[LJM]

OK, I updated the video driver and the printer driver. I
tried to open up a Publisher document that I created
yesterday and it gives me an error message and closes
down. What's next?

-----Original Message-----
Go to the manufacturer's web site, not Microsoft. Update your video driver and the
printer driver.


--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.msauer.mvps.org/
news://msnews.microsoft.com

Also, what drivers need to be updated? Thanks.

-----Original Message-----
He needs to update his drivers... If you can open the files, then it is his system
that is failing not Publisher..

--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.msauer.mvps.org/
news://msnews.microsoft.com
The file he sent me opens just fine on my system. Any one else have any ideas on
what he can try?

--
JoAnn Paules
MVP Microsoft [Publisher]



Sure I can. It's not just one file, though. Many of them
do the same thing.

-----Original Message-----
Out of curiosity, can you send the file to me? If so,
send it to jl dot
paules at gmail dot com.

As for support, MS does offer it - for a fee. I believe
you'll find that
most software companies do the same thing This

service
is

free and that's a
very good price.

--
JoAnn Paules
MVP Microsoft [Publisher]



message
No. I'm running AVG, as I have for the last three years.
I've never run across this kind of problem before. I
just
tried installing Publisher 2002. It doesn't tell me
anything about the font, just that it encountered an
error
and it shuts down.

I'm about fed up with Microsoft. It's been over a week
that I've had to deal with email assistance. Why don't
they stand behind their product?

-----Original Message-----
Are you running Norton AV?

--
JoAnn Paules
MVP Microsoft [Publisher]



OK,

I started the computer in safe mode. I'm

operating
in

Windows XP Professional. I went to open Publisher and
got
an error message: "Windows is low on memorry, or your
hard
disk is full. Try closing other programs and freeing
some
space on your hard disk before starting Publisher." I
can't even open Publisher in safe mode. This is
absolutely
crazy. I've got 60 GB free space on my hard drive.
Can't
be that. I hit control, alt, delete and there's
nothing
listed in the files running in safe mode. What goes?!?


-----Original Message-----
Try this in safe mode. If Publisher opens okay

and
the

error message is absent, you
may need to update your printer or graphics

driver
or

both.

--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.msauer.mvps.org/
news://msnews.microsoft.com
OK. I've installed all the updates. Tried to open a
Publisher File and got the message, "The font
information
below shows what fonts are imbedded in your
publication
or
are unavailable." In the list is "Font Name: Wilke
Roman;
Font type: printer; Status: unavailable". I choose
OK. I
get an error message, "Microsoft Publisher 2000
Version
6.0 has encountered a problem and needs to close. We
are
forry for the inconvenience." It then tells me that
I
can
send an error report to Microsoft, insuring me that
all
information sent will be confidential and
anonymous. I
choose "Send Error Report" and Publisher closes.

What now? Thanks.

LJM
-----Original Message-----
(e-mail address removed) wrote:
I'm operating in Publisher 2000. I think I have
all
the
updates, but how can I find out? Thanks
=====================================
Clicking the "Check For Updates" button at the
following site will scan your computer to determine
which updates you need. (Sorry but I am not certain
if it works for the 2000 version)

Anyway, you can still click the "Downloads for
Office 2000" option and find the available updates.

http://office.microsoft.com/OfficeUpdate/defaul

t.
asp

x

--

John Inzer
return e-mail disabled



.



.



---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system
(http://www.grisoft.com).
Version: 6.0.766 / Virus Database: 513 - Release Date:
9/17/2004


.



---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.766 / Virus Database: 513 - Release Date:
9/17/2004


.



---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.766 / Virus Database: 513 - Release Date: 9/17/2004



.

.