Can't Open Files or Load Access on New PC

[barbaraeh]

Hi!

Recently got a new PC and am having the following problems with Office 97
Professional:

Issue 1:
I backed up the document files on the old pc and began restoring them to the
new pc. The old pc had a goofy file structure due to the less than
impressive service we had received at a retail store a couple of years ago.
So upon restoring the files to the new pc, it maintained the old file
structure. So I thought, I'll create the file/folder system I want and then
just copy the folders into it from one location to the other on the new PC.
It allowed me to copy the folders and files but now I can't open any of the
Word, Excel, Powerpoint files (and probably Access files too but see below).
I can open other files such as Corel Draw and Corel Photopaint. It won't let
me delete the Office files either. So I tried to copy them back to the old
file structure to delete them but it wouldn't allow that.

The message I get when trying to open any of the MS Office files is that the
folder/file "isn't available." "The folder may be located on an unavailable
volume or protected by a password." I've never used a password so that isn't
the issue. These are all in C:\Documents and Settings\Compaq_Owner\My
Documents.

Do you know of any way to get at these so that I can at least delete them?
I was able to simply copy the files from the old PC to a CD and then copy
them into another location on the new PC so that I can use the files I need.
But I don't want duplicate copies of old files hanging around. I want a
nice, neat hard drive!

Issue 2:
Also, I can't open Access. I installed MS Office from the original CD and
everything else opens fine. It says that Access can't find the file,
VBA332.dll. I found the file on the installation CD and put it in the MS
Common Files where it is on the old PC but then I get an error message. I've
reinstalled Office and it didn't correct the problem. Not sure what else to
try. This PC came with a 60-day trial newer version of MS Office (we have
Office 97) on it. Might that have some effect on the way the older version
behaves?

Thanks!
barbaraeh

 

[garfield-n-odie]

For issue 1, disable the Office Plugin that comes with Symantec/Norton
AntiVirus. See http://support.microsoft.com/?kbid=329820 "How to use
Office programs with the Norton AntiVirus Office plug-in" for more
information.

For issue 2, please quote the error message in its entirety EXACTLY as
it appears on the screen.

 

[garfield-n-odie]

For issue 1, disable the Office Plugin that comes with Symantec/Norton
AntiVirus. See http://support.microsoft.com/?kbid=329820 "How to use
Office programs with the Norton AntiVirus Office plug-in" for more
information.

For issue 2, please quote the error message in its entirety EXACTLY as
it appears on the screen.

 

[garfield-n-odie]

For issue 1, disable the Office Plugin that comes with Symantec/Norton
AntiVirus. See http://support.microsoft.com/?kbid=329820 "How to use
Office programs with the Norton AntiVirus Office plug-in" for more
information.

For issue 2, please quote the error message in its entirety EXACTLY as
it appears on the screen.

 

[garfield-n-odie]

For issue 1, disable the Office Plugin that comes with Symantec/Norton
AntiVirus. See http://support.microsoft.com/?kbid=329820 "How to use
Office programs with the Norton AntiVirus Office plug-in" for more
information.

For issue 2, please quote the error message in its entirety EXACTLY as
it appears on the screen.

 

[garfield-n-odie]

For issue 1, disable the Office Plugin that comes with Symantec/Norton
AntiVirus. See http://support.microsoft.com/?kbid=329820 "How to use
Office programs with the Norton AntiVirus Office plug-in" for more
information.

For issue 2, please quote the error message in its entirety EXACTLY as
it appears on the screen.

 

[garfield-n-odie]

For issue 1, disable the Office Plugin that comes with Symantec/Norton
AntiVirus. See http://support.microsoft.com/?kbid=329820 "How to use
Office programs with the Norton AntiVirus Office plug-in" for more
information.

For issue 2, please quote the error message in its entirety EXACTLY as
it appears on the screen.

 

[garfield-n-odie]

For issue 1, disable the Office Plugin that comes with Symantec/Norton
AntiVirus. See http://support.microsoft.com/?kbid=329820 "How to use
Office programs with the Norton AntiVirus Office plug-in" for more
information.

For issue 2, please quote the error message in its entirety EXACTLY as
it appears on the screen.

 

[garfield-n-odie]

For issue 1, disable the Office Plugin that comes with Symantec/Norton
AntiVirus. See http://support.microsoft.com/?kbid=329820 "How to use
Office programs with the Norton AntiVirus Office plug-in" for more
information.

For issue 2, please quote the error message in its entirety EXACTLY as
it appears on the screen.

 

[garfield-n-odie]

For issue 1, disable the Office Plugin that comes with Symantec/Norton
AntiVirus. See http://support.microsoft.com/?kbid=329820 "How to use
Office programs with the Norton AntiVirus Office plug-in" for more
information.

For issue 2, please quote the error message in its entirety EXACTLY as
it appears on the screen.

 

[barbaraeh]

Hi, I'll try the Norton antivirus suggestion...thanks! Also, someone told
me that the problem might be related to the fact that this PC came with a
trial Office version on it that may be interfering with Office 97 in some
way. Is the Norton issue the more likely problem? I'll certainly go right
now and try the Norton suggestion first.

For the Access problem, the message reads:

"Microsoft Access can't find the Visual Basic for Applications dynamic-link
libraray (DLL) Vba332. Rerun the Microsoft Access setup software."

I did rerun the setup and it didn't change anything. So, then I tried
copying the file VBA332.dll to the shared folders which didn't work either.

Thanks!

 

[barbaraeh]

Hi, I'll try the Norton antivirus suggestion...thanks! Also, someone told
me that the problem might be related to the fact that this PC came with a
trial Office version on it that may be interfering with Office 97 in some
way. Is the Norton issue the more likely problem? I'll certainly go right
now and try the Norton suggestion first.

For the Access problem, the message reads:

"Microsoft Access can't find the Visual Basic for Applications dynamic-link
libraray (DLL) Vba332. Rerun the Microsoft Access setup software."

I did rerun the setup and it didn't change anything. So, then I tried
copying the file VBA332.dll to the shared folders which didn't work either.

Thanks!

 

[barbaraeh]

Hi, I'll try the Norton antivirus suggestion...thanks! Also, someone told
me that the problem might be related to the fact that this PC came with a
trial Office version on it that may be interfering with Office 97 in some
way. Is the Norton issue the more likely problem? I'll certainly go right
now and try the Norton suggestion first.

For the Access problem, the message reads:

"Microsoft Access can't find the Visual Basic for Applications dynamic-link
libraray (DLL) Vba332. Rerun the Microsoft Access setup software."

I did rerun the setup and it didn't change anything. So, then I tried
copying the file VBA332.dll to the shared folders which didn't work either.

Thanks!

 

[barbaraeh]

Hi, I'll try the Norton antivirus suggestion...thanks! Also, someone told
me that the problem might be related to the fact that this PC came with a
trial Office version on it that may be interfering with Office 97 in some
way. Is the Norton issue the more likely problem? I'll certainly go right
now and try the Norton suggestion first.

For the Access problem, the message reads:

"Microsoft Access can't find the Visual Basic for Applications dynamic-link
libraray (DLL) Vba332. Rerun the Microsoft Access setup software."

I did rerun the setup and it didn't change anything. So, then I tried
copying the file VBA332.dll to the shared folders which didn't work either.

Thanks!

 

[barbaraeh]

Hi, I'll try the Norton antivirus suggestion...thanks! Also, someone told
me that the problem might be related to the fact that this PC came with a
trial Office version on it that may be interfering with Office 97 in some
way. Is the Norton issue the more likely problem? I'll certainly go right
now and try the Norton suggestion first.

For the Access problem, the message reads:

"Microsoft Access can't find the Visual Basic for Applications dynamic-link
libraray (DLL) Vba332. Rerun the Microsoft Access setup software."

I did rerun the setup and it didn't change anything. So, then I tried
copying the file VBA332.dll to the shared folders which didn't work either.

Thanks!

 

[barbaraeh]

Hi, I'll try the Norton antivirus suggestion...thanks! Also, someone told
me that the problem might be related to the fact that this PC came with a
trial Office version on it that may be interfering with Office 97 in some
way. Is the Norton issue the more likely problem? I'll certainly go right
now and try the Norton suggestion first.

For the Access problem, the message reads:

"Microsoft Access can't find the Visual Basic for Applications dynamic-link
libraray (DLL) Vba332. Rerun the Microsoft Access setup software."

I did rerun the setup and it didn't change anything. So, then I tried
copying the file VBA332.dll to the shared folders which didn't work either.

Thanks!

 

[barbaraeh]

Hi, I'll try the Norton antivirus suggestion...thanks! Also, someone told
me that the problem might be related to the fact that this PC came with a
trial Office version on it that may be interfering with Office 97 in some
way. Is the Norton issue the more likely problem? I'll certainly go right
now and try the Norton suggestion first.

For the Access problem, the message reads:

"Microsoft Access can't find the Visual Basic for Applications dynamic-link
libraray (DLL) Vba332. Rerun the Microsoft Access setup software."

I did rerun the setup and it didn't change anything. So, then I tried
copying the file VBA332.dll to the shared folders which didn't work either.

Thanks!

 

[barbaraeh]

Hi, I'll try the Norton antivirus suggestion...thanks! Also, someone told
me that the problem might be related to the fact that this PC came with a
trial Office version on it that may be interfering with Office 97 in some
way. Is the Norton issue the more likely problem? I'll certainly go right
now and try the Norton suggestion first.

For the Access problem, the message reads:

"Microsoft Access can't find the Visual Basic for Applications dynamic-link
libraray (DLL) Vba332. Rerun the Microsoft Access setup software."

I did rerun the setup and it didn't change anything. So, then I tried
copying the file VBA332.dll to the shared folders which didn't work either.

Thanks!

 

[barbaraeh]

Hi, I'll try the Norton antivirus suggestion...thanks! Also, someone told
me that the problem might be related to the fact that this PC came with a
trial Office version on it that may be interfering with Office 97 in some
way. Is the Norton issue the more likely problem? I'll certainly go right
now and try the Norton suggestion first.

For the Access problem, the message reads:

"Microsoft Access can't find the Visual Basic for Applications dynamic-link
libraray (DLL) Vba332. Rerun the Microsoft Access setup software."

I did rerun the setup and it didn't change anything. So, then I tried
copying the file VBA332.dll to the shared folders which didn't work either.

Thanks!

 

[garfield-n-odie]

Hi, barbaraeh.

The "file not available" problem is most likely due to the Norton Office
Plugin.

The only reference I can find to the Access error message you cited is
http://support.microsoft.com/?kbid=164097 "ACC97: Reinstalling 'Run From
CD' Removes Microsoft Access Components". Microsoft recommends that
when installing multiple Office versions on a computer, older versions
should be installed before newer versions. You might want to post a
separate question in the Access newsgroup at
http://www.microsoft.com/office/community/en-us/default.mspx?dg=microsoft.public.access.setupconfig
where someone more familiar than I am with Access might be able to offer
a better suggestion.